1. IDENTIFICATION OF THE PERSON RESPONSIBLE
The company TRANSMARC VIP S.A.S., identified with NIT 901.928.172-0, domiciled in Colombia, is responsible for the processing of personal data collected through its website, digital channels and physical media.
Contact details:
Email: info@mejortransmarc.com
Phone: + 57 3114942433
Address: Carrera 15 #88-21 Office 702
2. LEGAL FRAMEWORK
This policy is adopted in compliance with the provisions of current Colombian legislation on personal data protection, especially Law 1581 of 2012 and Decree 1377 of 2013.
3. DEFINITIONS
For the purposes of this policy, the following definitions shall be taken into account:
Personal Data: Information that allows identifying or making identifiable a natural person.
Holder: Natural person whose data is subject to processing.
Treatment: Collection, storage, use, circulation or deletion of data.
Treatment processor: Third party who carries out the processing on behalf of the controller.
4. DATA COLLECTED
TRANSMARC VIP S.A.S. may collect the following personal data:
First and last name
Identification number
Telephone
Email address
Location information (when applicable to the service)
Information related to services requested
Billing information
Business information (in case of corporate clients)
5. PURPOSE OF THE PROCESSING
Personal data will be used for:
Manage requests for information and quotations
Provide personnel and patient transportation services
Coordinate services, routes and operational logistics
Perform billing, collection and administrative management processes
Maintain communication with clients and users
Send commercial information, promotions and news (with prior authorization)
To fulfill legal and contractual obligations
To improve the quality of service and user experience
To perform internal statistical analysis
6. RIGHTS OF THE OWNERS
Personal data subjects have the right to:
Know, update and rectify their personal data
Request proof of the authorization given
Be informed about the use of their data
Revoking the authorization and/or request the deletion of the data
To file complaints before the Superintendence of Industry and Commerce
Access free of charge to your personal data
7. AUTHORIZATION OF THE HOLDER
The processing of personal data by TRANSMARC VIP S.A.S. requires the prior, express and informed authorization of the holder, which may be obtained through physical, electronic or digital means, including web forms and contact channels such as WhatsApp.
8. SECURITY MEASURES
TRANSMARC VIP S.A.S. adopts technical, human and administrative measures necessary to protect personal data against unauthorized access, loss, misuse or fraud.
9. TRANSFER AND TRANSMISSION OF DATA
Personal data may be shared with third party processors where necessary for:
The correct provision of the service
Administrative or technological processes
Fulfillment of legal obligations
In all cases, the confidentiality and security of the information will be guaranteed.
10. TIME OF CONSERVATION
Personal data will be kept for the time necessary to fulfill the purposes described in this policy and the applicable legal obligations.
11. PROCEDURE FOR EXERCISING RIGHTS
The holder may exercise his/her rights by sending a request to:
📩 Mail: datos@mejortransmarc.com
The request must contain:
Name of the holder
Description of the request
Contact details
Response time will be in accordance with current regulations.
12. USE OF COOKIES
The TRANSMARC VIP S.A.S. website. may use cookies to:
Improve the user experience
Analyze web traffic
Customize content
Users may configure their browsers to accept or reject cookies.
13. MODIFICATIONS TO THE POLICY
TRANSMARC VIP S.A.S. reserves the right to modify this policy at any time. Changes will be informed through the website.
14. EFFECTIVENESS
This policy is effective upon publication.
Effective date: March 15, 2025.